Privacy Policy

PRIVACY POLICY LAST UPDATED: February, 2026

CHW Business Group Limited (“CHW”, “we”, “our”, or “us”) is committed to protecting personal data and respecting privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable European data protection laws.

This Privacy Policy explains how personal data is collected, used, disclosed, and safeguarded in the context of our international trading, procurement, quality control, and logistics services.

1.⁠ ⁠Data Controller

For the purposes of EU data protection law, CHW Business Group Limited acts as the Data Controller with respect to personal data processed through its website and business activities.

2.⁠ ⁠Categories of Personal Data Collected

We may collect and process the following categories of personal data:

2.1 Identification & Contact Data: Full name, Company name, Email address, Telephone number, Business contact details

2.2 Technical Data: IP address, Browser type and version, Device type, Operating system and platform

2.3 Usage & Interaction Data: Website navigation data, Pages viewed and duration of visits,Interaction with content, forms, and services

2.4 Business & Transactional Data: Commercial correspondence, Import, procurement, and logistics-related information, Contractual and invoicing references (where applicable)

3.⁠ ⁠Lawful Basis for Processing

We process personal data only when a lawful basis applies, including: Performance of a contract or pre-contractual measures, Legitimate interests, such as business operations, fraud prevention, service improvement, and relationship management, Consent, where explicitly provided (e.g., marketing communications), Legal obligation, including tax, customs, trade compliance, and regulatory requirements

4.⁠ ⁠How We Collect Personal Data

Personal data is collected: Directly from you, through contact forms, commercial inquiries, contractual communications, or meetings. Automatically, through cookies, analytics tools, and similar technologies when you access our website.

5.⁠ ⁠Purpose of Processing

Personal data is processed for the following purposes: To provide and manage international trading, sourcing, and logistics services. To respond to inquiries, proposals, and business requests. To manage contractual and commercial relationships. To comply with legal, customs, tax, and regulatory obligations. To send marketing or informational communications where consent has been granted. To ensure website security, performance, and improvement.

6.⁠ ⁠Data Sharing & International Transfers

We may disclose personal data to: Service providers and professional advisers, including IT providers, payment processors, logistics partners, auditors, and legal advisers. Business partners, solely where necessary for the execution of services. Public authorities, customs bodies, or regulators where required by law.

As an international trading company, data may be transferred outside the European Economic Area (EEA). In such cases, CHW ensures appropriate safeguards are in place, including standard contractual clauses or equivalent lawful transfer mechanisms.

7.⁠ ⁠Data Retention

Personal data is retained only for as long as necessary to: Fulfill contractual and commercial obligations. Comply with legal, tax, customs, and regulatory requirements. Resolve disputes and enforce agreements. Once retention periods expire, data is securely deleted or anonymized.

8.⁠ ⁠Data Security

CHW implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Despite these safeguards, no system can guarantee absolute security.

9.⁠ ⁠Data Subject Rights

In accordance with GDPR, you have the right to: Access your personal data. Request rectification of inaccurate or incomplete data. Request erasure (“right to be forgotten”), where legally applicable. Restrict or object to processing. Data portability, where applicable. Withdraw consent at any time for consent-based processing. Requests may be submitted through our official contact channels and will be addressed within the legally required timeframe.

10.⁠ ⁠Cookies & Tracking Technologies

Our website uses cookies and analytics technologies to enhance functionality and user experience. Detailed information is available in our Cookies Policy, available upon request or via our website.

11.⁠ ⁠Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect regulatory, operational, or legal changes. Continued use of our website or services following publication of updates constitutes acceptance of the revised policy.

12.⁠ ⁠Contact

For any questions, data requests, or concerns regarding this Privacy Policy or the processing of personal data, please contact us via our official business communication channels.

CHW Business Group Limited

International Trade with Integrity, Compliance, and Discretion